Shipping Policy

Last Updated: 07-08-2025 

At Penvika The Craftmanship, we strive to deliver your orders quickly, safely, and cost-effectively. This Shipping Policy explains how we handle processing, delivery times, shipping costs, and related details for domestic and international orders.

1. Order Processing Time

  • Orders are typically processed within [1–3 business days] after payment confirmation.

  • Orders placed on weekends or holidays will be processed the next business day.

  • Custom or personalized products may require additional processing time (specified on the product page).

2. Shipping Rates

  • Shipping fees are calculated based on order weight, destination, and shipping method.

  • We offer free shipping for orders above Rs 500 (for eligible regions).

  • Final shipping costs will be displayed at checkout before payment.

3. Delivery Times

Estimated delivery times (after processing): 2-5 days

Domestic Shipping:

  • Standard: [3–7 business days]

  • Express: [1–3 business days]

International Shipping:

  • Standard: [7–21 business days] (may vary by destination and customs)

  • Express: [5–10 business days]

Note: Delivery times are estimates and may be affected by courier delays, weather conditions, or customs inspections.

4. Order Tracking

  • Once your order ships, you will receive a confirmation email with a tracking number and link.

  • You can also track your order directly in your account dashboard on our website.

5. Shipping Restrictions

  • We currently ship to All Over the Worlds

  • We do not ship to P.O. Boxes or certain restricted countries due to regulations.

6. Customs, Duties & Taxes

  • International orders may be subject to customs fees, import duties, or local taxes, which are the customer’s responsibility.

  • We are not liable for delays caused by customs processing.

7. Lost or Damaged Packages

  • If your order is lost or arrives damaged, contact us within [7 days] of delivery.

  • We will investigate and, if eligible, send a replacement or issue a refund.

8. Incorrect Addresses

  • Please ensure your shipping address is accurate during checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by customers.

9. Shipping Policy Updates

We may update this Shipping Policy from time to time. Changes will be posted on this page with a new “Last Updated” date.

Contact Us

For any shipping-related inquiries, contact our support team:
📧 Email:  customerhelpline@penvika.com

📞 Phone: +91-9309128306

📍 Address: Shop No 4, Queeny Elite, Swatantra Path, Vasco-da-Gama,Goa 403802  Landmark: Hotel supreme

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