Return & Refund Policy
Last updated: [07-08-2025]
At Penvika The Craftmanship, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help with a smooth and hassle-free return process.
1. Eligibility for Returns
To qualify for a return:
- Items must be unused, unwashed, and in the same condition as received.
- Original tags and packaging must be intact.
- A valid proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items:
- Personalized or custom-made products
- Items marked as “Final Sale” or “Non-Returnable”
- Hygiene-related items (e.g., opened cosmetics, undergarments)
2. Return Time Frame
You may request a return within 30 days of receiving your order. Returns requested after this period will not be accepted.
3. How to Initiate a Return
- Contact our Customer Support at [email/phone/live chat] with your order number and reason for return.
- Our team will provide a return authorization and instructions.
- Pack the item securely in its original packaging and attach the provided return label (if applicable).
4. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method or as store credit within 5–7 business days.
- Shipping costs (if any) are non-refundable.
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- For eligible orders, we may provide a prepaid return label.
6. Exchanges
- We offer free exchanges for different sizes or colors (subject to stock availability).
- Follow the same return process and specify the desired exchange item.
7. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 7 days of delivery with clear photos of the issue.
- We will send a replacement or issue a full refund at no extra cost.
8. Restocking Fees
In some cases, a [10% restocking fee] may apply for non-defective returns (deducted from the refund amount).
9. International Returns
- International customers are responsible for return shipping costs and any customs duties.
- Refunds will exclude original international shipping fees.
10. Policy Updates
We may update this Return Policy periodically to reflect changes in our processes or legal requirements. Please review this page regularly for the latest information.
Contact Us
For any return or refund questions, reach out to us:
Email: customerhelpline@penvika.com
Phone: +91-9309128306
Website: https://penvika.com/